Contacting Technical Support (PC)

There are a variety of resources available to you if you are having problems with your game. Remember, while Game Support exists to provide assistance with the operation of the game and understanding of game functions, Technical Support is intended to assist with matters of program failure. Technical Support cannot assist with gameplay-related questions.

Email Support: Technical Support for World of Warcraft: Wrath of the Lich King can be reached through WoWTech@Blizzard.com. Support is available Monday-Friday weekly. We do operate other email addresses to support our other Blizzard titles, but we recommend that you use this address for the fastest service.

If you are experiencing a crash or gross program failure, you should attach certain files to the email describing the problem. Please include with your email any text files in the "World of Warcraft\Errors" and "World of Warcraft\Logs" folder. We will also need two diagnostic files: your dxdiag.txt and msinfo.txt. To obtain the files, follow the instructions below:

Important Note: Please reboot your system prior to creating the dxdiag and msinfo files.

For users of Windows Vista:

To obtain the DXDIAG file:

1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
2. Type in DXDIAG and press Enter or click 'OK', this will open the DirectX diagnostic tool.
3. Click on the 'Save All Information' Button (save this file to your Windows desktop and name it dxdiag).

To obtain the MSINFO file:

1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
2. Type in MSINFO32 and press Enter or click 'OK'. This will open the MSINFO diagnostic panel.
3. Click "File" in the top left, then click "Export" - this will prompt you to choose a location to save the file.
4. When the "Export As" window appears, choose the Desktop to save your file.
5. Click "Save"

Now attach the "dxdiag.txt" and "msinfo.txt" files to your email

For users of Windows 2000 or XP:

1. Click on "Start".
2. Click on "Run".
3. Type in "dxdiag" and press "Enter" or click "OK". This will open the DirectX diagnostic tool. Run the DirectDraw,Direct3Dand DirectSound tests found under the Display and Sound tabs before creating the dxdiag.txt file.
4. Click the "Save All Information" button (save this file to your Windows desktop and name it dxdiag).
5. Click the More Help tab and open the Microsoft system information tool (MSInfo).
6. Click "File" and choose "Export" (save this file to your Windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file.
7. Attach the "dxdiag.txt" and "msinfo.txt" files to a reply to your email.

*Special MSInfo instructions for Windows 2000 users:

1. Create your dxdiag.txt file as explained above.
2. Now choose the More Help tab.
3. Click the MSInfo button.
4. Important! - Be sure to highlight the System Information in the top left.
5. Go to the Action menu, choose "All Tasks", and then select "Save As Text File".
6. Save the file to your desktop and name the file msinfo.txt.
7. Attach this "msinfo.txt" file and the "dxdiag.txt" file to your email.

Phone Support: Live technicians are available for assistance Monday-Friday, from 8am to 8pm (GMT-8/PST). The phone number is +1 949 955 1382. While this number is not free from normal long-distance tolls, there are no additional charges for calling.

Technical Support Forum: Users experiencing technical problems can visit the support forum on our World of Warcraft community site http://forums.worldofwarcraft.com/board.html?forumId=11110. A search of this forum may turn up discussion of or solutions to the problem you are experiencing. Alternatively, you can post a description of the problem and discuss it with community members or Blizzard staff.