Startup Problems (Mac)

The following are some of the most common errors related to the initialization of the program. Many problems that occur on startup are related to corrupt data files. If you are experiencing a problem that is not listed below, or the steps listed do not resolve the problem, please contact Technical Support.

1.Make sure you are logged into the system using an Administrator account. A restricted user account may not have permissions to allow the game files to install correctly.

2. The installation never starts, or halts: Temporarily disable any antivirus software you may have running. Antivirus programs scan files as they are downloading, and this scanning can cause delays that stall the download process. Also, double-check that your system meets the minimum system requirements for World of Warcraft: Wrath of the Lich King.

3. The program crashes with an error #131: This error indicates that there was a problem decompressing a file from the game package. This can occur during the decompression that occurs during installation, or during the decompression that occurs during gameplay, so #131 errors are possible at either time. There are two possible sources of the problem: the package of files on your computer is partially corrupt, or the computer hardware is failing to perform the decompression correctly. You should start with a simple uninstallation and reinstallation of the game files. If the problem persists, the problem may be with your hardware, and you should contact Technical Support for more help.

4. The program crashes when started: After checking that your computer meets the minimum system requirements, make sure all your computer's drivers are up to date. Then, uninstall the program and perform a full reinstall.

5. Make sure that the permission sets are not corrupted: To check and repair, please see the Preventative Maintenance section.

6. The game crashes, and an error describing an .MPQ file appears:

> (an example)
> ERROR #131 (0x85100083)
> App: /Applications/World of Warcraft/World of Warcraft.app
> File: Data\interface.MPQ

An error resulting from an .MPQ file means that the file listed has become altered or corrupted. To resolve this problem, please uninstall World of Warcraft: Wrath of the Lich King and then reinstall it so that all game files are replaced with fresh versions.

7. An error in the DBCache appears when trying to start or play the game:

> (an example)
> ERROR #0 (0x85100000)
> App: /Applications/Games/World of Warcraft/World of Warcraft.app
> File: DBCache.cpp

An error resulting from DBCache.cpp means that one or more of the cache files have become altered or corrupted. Once these files are removed, new versions of them will be created the next time the game is launched. These files are located inside the Cache folder, which is inside the root directory for the game. You can safely delete the entire Cache folder before retrying the game.

6. Despite working previously, World of Warcraft: Wrath of the Lich King crashes every time it is started: Try deleting the contents of the WTF and Cache directories in World of Warcraft's root directory. Also, something may have corrupted your game files. You should check your computer for a virus using an antiviral program. Check our website for more information on viruses and trojans.